http://www.against-the-grain.com/2012/05/v24-2-back-talk/ Linking librarians, publishers and vendors Sat, 18 May 2013 19:36:22 +0000 hourly 1 http://wordpress.org/?v=3.4.1 http://www.against-the-grain.com/2012/05/v24-2-back-talk/comment-page-1/#comment-40816 Becky Kornegay Thu, 10 May 2012 18:51:38 +0000 http://www.against-the-grain.com/?p=14286#comment-40816 I read Mr. Weissman's piece on convenience, which turns out to be no. 3 of 7 essentials of customer service, with no. 3 being toward the bottom and no. 7 being most important. Not so impressive in that position. I'm hoping competence will appear among the 4 essentials yet to come. Certainly libraries might want to consider professional expertise a goal worth pursuing. Trendy even. I read Mr. Weissman’s piece on convenience, which turns out to be no. 3 of 7 essentials of customer service, with no. 3 being toward the bottom and no. 7 being most important. Not so impressive in that position. I’m hoping competence will appear among the 4 essentials yet to come. Certainly libraries might want to consider professional expertise a goal worth pursuing. Trendy even.

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