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One thought on “v24 #2 Back Talk

  1. Becky Kornegay May 10, 2012 at 2:51 pm -

    I read Mr. Weissman’s piece on convenience, which turns out to be no. 3 of 7 essentials of customer service, with no. 3 being toward the bottom and no. 7 being most important. Not so impressive in that position. I’m hoping competence will appear among the 4 essentials yet to come. Certainly libraries might want to consider professional expertise a goal worth pursuing. Trendy even.