Name: Mark Kendall
Title: Senior Vice President, Global Sales
Organization: YBP Library Services
Address: 999 Maple St. Contoocook, NH USA 03229
Phone +1 603-746-3102
Fax +1 603-746-2747
Born and lived: Born in Manchester, New Hampshire. Grew up in Nashua, NH and am a life-long “New Englander” having also lived in Massachusetts, Maine and Vermont.
Early Life: BA from Saint Michael’s College (History). First introduction to the information industry was providing home delivery, via bicycle, of the Sunday edition of the Boston Globe (it was a very heavy newspaper). professional career and activities Career in information field began in 1984 when I took job as regional sales representative for the Bureau of National Affairs, Inc. covering the northern New England territory. First publishing sales management position opportunity in 1990 with Warren, Gorham and Lamont Publications (WG&L is part of Thomson Corporation). Hired by John Secor and YBP, then Yankee Book Peddler, in 1995 as sales manager for the southeast US and held a variety of management positions at YBP before assuming current position in 2007. Also held positions of Vice President of North American Sales at Ingenta and Executive Director of Library Sales for SAGE Publications. Member of American Library Assocation. family My wife of 28 years, Elise, and I are proud parents of two children: Matthew, age 22, a 2010 graduate of Reed College (B.A. in Russian) who now works at Bard College and Elizabeth, age 18, who is a freshman Journalism major at Saint Michael’s College in Vermont.
In My Spare Time: Working around the house (gardening), hiking, reading, collecting wines, theater/music, and following the major Boston sports teams (Red Sox, Celtics, Patriots). Have also served on and led several boards of directors in the support of the performing arts. favorite books I mostly enjoy nonfiction historical works. This includes most everything written by David McCullough and the late Stephen Ambrose. My “latest favorite” book is “A Team of Rivals: The Political Genius of Abraham Lincoln” by Doris Kearns Goodwin. pet peeves: Procrastination and missed opportunities
Philosophy: Treat others with the same level of respect you wish to receive and listen more than speak.
Most Memorable Career Achievement: Working with my YBP and Blackwell colleagues and, most importantly, our customers worldwide in successfully transitioning hundreds of Blackwell customers to YBP in less than one year while continuing to provide our current customers with new services and the continued level of support that were accustomed to receiving prior to the Blackwell acquisition.
Goal I Hope to Achieve Five Years from Now: One of my goals in five years is to be continuing to serve research libraries and consortia in an environment that is just as dynamic and exciting as the one we are all working in today. Our industry has never experienced as much uncertainty, yet as much innovation and energy as it does today.
How/Where Do I See the Industry in Five Years: I expect that in five years the academic library will continue to be the heart and soul of the college/university campus. However, I strongly suspect that how library suppliers (publishers, aggregators and vendors) serve the needs of libraries will be very different. Part of the reason for this will be the continued migration from print to electronic content which will impact the entire “supply chain” to libraries. I anticipate that within five years 50% or more of all monograph purchases will be in digital format. There will also be a need for greater cooperation among publishers, vendors and aggregators in delivering digital content and the value added services (collection development tools such as demand drive acquisition repositories based on a library’s unique subject profile and/or eApproval plans, customized MARC records, etc.) libraries and consortia require in the face of continued limited budget and staffing resources.
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