ALA Midwinter 2010 Technical Services Workflow Efficiency Interest Group
Chairs: Robin Champieux and Dracine Hodges
Monday, January 18, 2010, 1:30 -3:30pm, BCEC-Room 160A
Topic: Tech Services: Offsite and Out of Sight? Technical services work is changing. What is performed, how it is performed and where it is performed are shifting, sometimes radically, to better meet the demands of current trends, user expectations, and future innovations. A particular development is the move of technical service units from main libraries to offsite locations. The separation of library technical services units from public service units and collections has been supported as a means to provide more user space and workflow efficiencies; however, it has also been criticized as impacting service and for divorcing patrons and library staff. We will explore this trend, its motivations and consequences.
Two panelists from libraries that have made or are in the process of making this change will join us. We will hear preliminary results of a recent survey of technical services librarians and staff in public and academic libraries whose departments are not located in the main library or with the main collections. In addition, our panelists will discuss particular challenges as well as tangible benefits for the library system, staff, and patrons.
Panelists: Nancy Gibbs, Head of Acquisitions, Duke University Melanie McGurr, Coordinator, Authorities and Database Maintenance, The Ohio State University